Support & FAQs

Shooter-Built Help, Straight Answers

Welcome to the Precision Shot Pro support hub.

Every tool here is designed by shooters to solve real range needs — and our help page is no different. You’ll find clear, no-fluff answers to the most common questions about our ISSF pistol training gear, downloads, and your orders.

If you don’t see what you need, contact us — you’ll get a practical reply from someone who trains and competes just like you.

Safety Reminder

All Precision Shot Pro products are built to support safe ISSF target training. Always follow range rules and local firearm regulations. Supervise minors and check equipment before use.

Orders & Shipping

Where do you ship?

We ship worldwide to most regions. Shipping options and rates are shown at checkout.

How long will my order take?

Processing is usually 1–3 business days. Orders ship from Australia via Australia Post.

Domestic (Australia): Standard delivery is generally 2–6 business days depending on your state or territory. Express is usually 1–3 business days to most metro areas.
International: Delivery times depend on your country’s Australia Post world zone:
Zone 1 – New Zealand: ~6–10 business days
Zone 2 – Asia Pacific: ~6–12 business days
Zone 3 – US & Canada: ~7–15 business days
Zone 4 – UK & Europe: ~8–15 business days
Zone 5 – Rest of World: ~10–18 business days

These are typical timeframes and can vary with local customs or peak periods.

Do you provide tracking?

Yes — you’ll be emailed a tracking link as soon as your order ships.

Returns & Exchanges

Can I return or exchange an item?

We do not refund items for change of mind, please choose carefully. Faulty physical products can be returned or exchanged within 30 days of delivery. Customised items (e.g. personalised towels) and digital downloads are final sale.

How do I start a return?

Email support@precisionshotpro.com with your order number and any pictures or video of the faulty item. We’ll send simple instructions.

Digital Downloads & Free Tools

Where do I access my downloads?

You’ll get an instant download link after purchase or free sign-up, plus an email copy. Check spam/junk if you don’t see it.

Are free tools and calculators safe to use?

Yes — they’re tested by shooters and follow ISSF dimensions. Always double-check printer scale and safe training practices.

Product Support

What if I need help using my training journal or tools?

Our resources often include how-to guides, instruction cards and example videos upon purchase, but you can always email us for practical setup tips.

Can I request a new product, feature or guide?

Absolutely — we love building tools shooters actually need. Send us your ideas.